In this session, we will highlight Manual S procedures for cold climate heat pumps and discuss additional important tradeoffs, that Manual S is silent on, that should be considered when selecting equipment, such as electricity consumption, house of aux heat, and low load cycling.

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We'll cover best practices when sizing, selecting and designing heat pumps in humid areas or peak summer months. Is supplemental dehumidification ALWAYS required? What about other strategies such as reheat dehumidification? We'll even cover how to avoid summertime duct and register condensation issues.

Idea: how to be a mentor and a technical expert. Really good at focusing in on each individual audience to engage and make training really resonate.

Selling and installing high-performing heat pump systems isn’t about luck—it’s about having a clear, repeatable process that ensures quality and customer satisfaction. In this session, Paul McHugh, Senior New System Engineer at Ray O. Cook, shares a step-by-step workflow—from the first phone call to post-installation verification—that helps his team uncover customer pain points, offer tailored solutions, and proactively address objections and concerns.You’ll learn how his team sets expectations early, uses diagnostics like load calculations and airflow verification to guide recommendations, and leverages third-party verification tools to ensure every system performs to spec. Whether you’re a team of one or many, this is a playbook for delivering high-quality, customer-centered results—every time.

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This session breaks down the fundamentals of heat pump water heater installations. Voya will clear up common myths with a quick history lesson, explain airflow essentials, and cover capacity basics—including when HPWHs run in resistance mode—so contractors can avoid pitfalls and deliver reliable performance.

Key Takeaways:1. Balancing Capacity & load2. Managing Moisture & Comfort3. Data Logging & Diagnostics

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Journey through the wild applications and learn the key settings for success for controlling ccASHP’s in various applications. We will go through ducted all electric heat pumps, ducted dual fuel heat pumps and Ductless heat pumps with and without non connected back-up heat. Define a smart inverter VS a dumb inverter. We discuss what makes a control smart, and how user settings like programming, demand response, and utility rates will affect efficiency and performance.Outcomes:• Be able to pick the correct thermostat for the application and client• Understand how balance points will affect your settings in various applications• Define and understand the three balance points and their use cases• Be able to make an educated guess on the economic balance point • How to prevent the homeowner from compromising everything you designed

Selling your HVAC business isn’t just about the numbers—it’s about building a company that can scale. In this session, Brian Alexson, CEO of HomeX Services Group, shares what acquisition firms look for when evaluating potential purchases and how they plan for long-term integration.Learn how strong operations, a healthy company culture, and repeatable best practices can increase your value, and how those same elements lay the foundation for a smooth transition into a larger organization. Whether you're thinking about selling or simply want to future-proof your company, this session offers actionable insights for building a business that stands out.

See a real-world home going from oil heat through several iterations to a modern heat pump—using actual performance data from Huff Hoffmaster's own family home. Through full commissioning, real-time measurements, and verified kW usage, Huff shows how the system beat the load calcs not just in the models, but in reality. Attendees will see how comfort can be illustrated in practical, everyday terms, and why proper design and commissioning matter as much as equipment choice.

You probably know air pretty well, but across the country Ty Branaman finds there's a number of misunderstandings or key concepts commonly forgotten about air. Join this engaging demonstration driven talk to dial in your core knowledge essential to creating comfort with heat pumps for space conditioning and water heating.

This panel brings together innovators and industry leaders who are pushing the heat pump frontier. The discussion will spotlight breakthroughs in efficiency, new ways to use hot and cold water for energy storage, and the advanced control strategies that make real-world performance possible. Panelists will share how the latest hardware is changing installation practices, what smarter controls mean for commissioning and comfort, and how integrated approaches to space conditioning and water heating can deliver more value to customers. Contractors will walk away with a grounded view of what’s emerging, what’s practical today, and how to prepare for the next generation of heat pump technology.

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Today’s AC Systems and Heat pumps, despite their efficiency in temperature control, often exhibit limited dehumidification capacity.  This combined with mechanical ventilation and occupants can result in indoor relative humidity levels exceeding the ASHRAE recommendation of no greater than 60% for extended periods of time. This compromises occupant comfort, indoor air quality, and building integrity. The presentation will address the importance of dedicated humidity control, why homes are now seeing moisture issues, and  detail how advanced dehumidification systems can integrate with heat pump installations to provide precise moisture control without sacrificing energy efficiency.

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Proper commissioning is the foundation of high-performance HVAC systems. This session explores better practices, including the ACCA Quality Installation process, key testing and verification steps, and how commissioning ensures efficiency, comfort, and reliability. Learn how a Verified Quality Installation improves system performance, reduces callbacks, and builds lasting customer trust—while addressing the question: with dozens of standards available, are they truly worth the time and effort?

This panel dives into one of the biggest challenges in heat pump design: the gap between modeled load calculations and the real-world loads homes actually experience. Panelists will explore the pros and cons of Manual J and other modeling approaches, and contrast them with sizing methods based on past energy use and runtime data. Expect practical discussion of what’s accurate, what’s scalable, and how contractors can size systems more confidently.

Recruiting and Retaining the Next-Gen Workforce• How to attract younger techs who want clean energy careers.• Apprenticeship models, in-house training, and partnering with trade schools.• How to keep your best employees when demand for talent is exploding.

Address rising moisture issues in HPWH installations and offer proven strategies to prevent mold while improving performance. Attendees will learn practical ventilation techniques and explore how HPWHs can be leveraged to create a European-style cold room, enhancing efficiency and customer value.

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Call us crazy, but we think openly publishing your installation prices, and where the money goes from a homeowner's pocket to equipment, materials, and labor, is a great way to build trust with customers in a low-trust market, particularly for small/medium-sized businesses. Come join us and discover a different way of building a business that is centered on trust and transparency, not ads & high-pressure sales tactics.

The selection of grilles and registers is just as important as choosing equipment based on an accurate load calculation and proper duct design. Yet, this critical step selecting the right supply outlet covers and return grilles is often overlooked. Don’t miss out on following the proper procedure. It can make all the difference in system performance and comfort.​

This course explores the critical role of supply outlet coverings and return grilles, commonly referred to as termination hardware in HVAC system design. Participants will learn how to properly select and size this equipment to support airflow, comfort, and system efficiency. Too often neglected, termination hardware can make or break a well-designed system. ​

If you hated reading that, we're going to talk about the overlooked Importance of supply registers.​​

Come hear the terrible news about good HVAC (for the first 30 minutes of the session)- laying out widely held or (up and coming) beliefs that lead to bad outcomes. Stay for the good news: (30 minutes of the session) of tips for doing better- with an emphasis on efficient and practical approaches to good planning and design.

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Everyone is talking about AI, and it's clear we're at a turning point. We’re at a moment where the tech is real, but the playbook isn’t. What can AI actually do for small HVAC businesses that make up the majority of the industry? LLM technologies have the potential to transform how back office work gets done in small shops, allowing owners to save on overhead and spend more time in the field. In this session, Furman Haynes (co-founder of WorkHero) walks through practical automations grounded in real HVAC operations like quoting, billing, rebates, equipment registration, and pricebooks. If you're a small HVAC owner who wants to save time and implement AI but doesn't know where to start, this session is for you.

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Participants will learn about heat pumps and their control systems during this session. We will discuss how adjusting heat pump controls can enhance or affect occupant comfort and energy efficiency.Learning Objectives:- Be engaged and interested in learning what heat pump balance points are, a crucial aspect of heat pump operation that can significantly impact energy efficiency and occupant comfort- Feel enlightened and informed as they learn the difference between fixed and floating crossing temperatures, a key knowledge that can enhance their understanding of heat pump operation and control.- Learn the difference between auxiliary and emergency heat.

This session explores how next-generation zoning and control systems maximize the potential of Inverter-driven heat pumps. Attendees will learn how zoning plus modulation delivers tailored comfort without peak power waste, while maintaining full Inverter functionality, even with third-party thermostats. We’ll cover practical installation benefits like prewired zoning systems and plug & play plenums, as well as advanced connectivity options from local APIs to building automation and voice control. The discussion will also highlight compliance advantages under new A2L refrigerant regulations, showing how reduced refrigerant volume per zone can improve both safety and efficiency. From high-end residential to commercial spaces, discover how smart zoning drives performance, simplifies maintenance through real-time diagnostics, and creates long-term value across applications.